policies, terms and conditions
By ordering from The Untapped Source you agree to the following policies, terms and conditions
Copyright
All artwork contained on this website is copyrighted by the original artist. Purchasing artwork does not have any express rights attached to it, and does not in any way transfer the copyright, which remains the sole possession of the artist.
If you believe your copyright or trademark status has been infringed upon by anything contained within The Untapped Source, please send us an email. We will work to remedy the situation and will take down any disputed copyright or trademark infringement while the matter is being resolved.
Availability of Products
Service to the customer is provided by The Untapped Source on an "as is" and "as available basis." If the customer purchases two or more pieces of art at the same time, and one or more of the purchased pieces is not available at that particular time, the artwork will be shipped when the entire order is filled, unless otherwise expressly agreed upon. To avoid such a circumstance, making separate purchases is recommended; though shipping costs remain on a per order basis.
Return policy
In General, The Untapped Source accepts returns on defective or incorrect orders within 7 days of receipt of your order. Please contact The Untapped Source if you have any questions or concerns regarding your purchase. If in the unlikely event a return has to be made, simply send the product(s) within 7 days of receipt in the original packaging along with a copy of your invoice. Initial and return shipping charges are the responsibility of the customer and are non-refundable. In the event of a return, The Untapped Source will only pay shipping charges on defective products or incorrect orders.
Shipping
Shipping is done via UPS, FedEx, and USPS. We do not at this time offer any other delivery methods other than those specified in our shopping cart.
All orders are shipped when all products in the order are available. The only exception to this is when an oil reproduction is purchased in an order that also includes prints. In this instance, oil reproductions are sent out when completed (if not in stock) and separate from prints purchased in the same order. Oil reproductions usually take 3 to 5 weeks to ship in the event the product is not in stock.
Delivery Time
Delivery time may vary. For the most part, orders will arrive within 3 to 7 business days of being shipped inside the continental U.S. International orders can take up to 2 weeks to arrive.
Privacy and Security
The Untapped Source is firmly committed to your privacy. We will not share your information with anyone.
We collect information from you for 2 reasons: first, to provide you with the best possible service and second,
to process your order. We DO NOT send random marketing emails to personal email addresses (spam).
The information we will ask of you is:
- your name
- address
- phone number (if given)
- email address
- Credit card number (for processing your order)
We never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions or comments about privacy, feel free to email us.
The Untapped Source website may contain links to other sites (ie links section). The Untapped Source cannot be held responsible for the privacy practices of sites we link to.
Product purchases
All payments are to be made in US Dollars and prices are subject to change at any time. Postage and applicable sales taxes will be added to your order during the checkout process.
All rights reserved
All rights to work are exclusive to the artists and The Untapped Source, and may not be used in any way without the express written consent of The Untapped Source and/or the artists displayed herein.
Amendment of Terms
The Untapped Source reserves the right to amend these terms at our sole discretion. We will always post revised terms on this page.
