frequently asked questions
Customer SatisfactionWhat separates The Untapped Source from other online art sellers?
The Untapped Source aims to be a unique and fresh setting for the display and sale of art. Here are some of the features that differentiate The Untapped Source.
Uncompromised quality
Using the newest Epson Stylus printing technology and offering for sale reproductions in oil, by hand, of great
up and coming artists, The Untapped Source is strongly committed to great quality.
Affordable options
Part of our philosophy at The Untapped Source is to offer art as affordably as possible. Great artwork is for
everyone, and that is why we are here.
Customer Service
We strive for the best in customer service and are committed to satisfying the needs of our customers.
All questions and concerns will be responded to as quickly as possible.
Artist friendly policies
We are here not only for our customers, but also to support our featured artists in gaining the exposure they
deserve. We work with our artists to make sure that they are happy with our service to them as well as making sure
that they approve of the way in which we do business. It is very important to The Untapped Source to be known as a
great service provider both for our customers and our artists.
Digital with Traditional, Popular with Underground
We believe that great art is great art, plain and simple! By not discriminating against certain artistic styles,
we hope to create an eclectic artistic environment for everyone and all tastes.
Oil Reproductions
These are our highest end reproductions as each one in reproduced, using the original as a strict guide, by hand!
When an oil reproduction is available for a particular piece, it will be detailed in the shopping cart.
Customer Satisfaction
What steps do you take to ensure Customer Satisfaction?
1) We only showcase work we think is of the highest quality and screen all of the work before placing it in our gallery for display and purchase.
2) We review every order. This includes special instructions and the specifications of your art to make sure that you will be satisfied with your order. If for any reason we have a question or if we are not completely clear about your order, we will contact you.
3) Packaging and Shipping: We take extreme care in packaging your order to make sure that it arrives to you in great condition and without damage. All shipments are ensured to their full value.
Payment & Security
How can I place my order?
Our shopping cart is very safe and easy to use and explains the fast and easy process of ordering a custom oil painting and/or a printed reproduction from The Untapped Source Art Gallery.
Is there a warranty for art purchased from The Untapped Source?
We do not offer a warranty on our art. We do guarantee that if you treat your art properly (see care section below), it should last for decades!
What types of payment to you accept?
- We accept the following Credit Cards: Visa | Mastercard | American Express
- We do not accept personal checks
- We do not accept Money Order
- We do not accept C.O.D. orders
How secure is purchasing through The Untapped Source?
Your security is a top priority at The Untapped Source. When you submit sensitive information via the website, your information is protected both online and offline. Your credit card information is not stored internally, which is why we require you to enter it each time. This ensures that data theft is never a concern because there is not sensitive data to be used.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. We use one of the highest grade encryption levels available: 256-bit encryption. Not all browsers support this high of encryption, but the majority support atleast 128-bit encryption which is still among the highest available. To ensure the highest level of security, please use a mainstream and up-to-date browser.
What is your privacy policy?
See Privacy Policy in Policies Terms and Conditions
Shipping
How long will it take my order from The Untapped Source to arrive?
Shipping time depends on your location and the shipping options you choose when you checkout. Shipping times should closely resemble those specified during the checkout process. The longest an order shipped to an address within the continental US should take for delivery is 2 weeks. Orders outside the US can take up to 3 to 6 weeks via normal postage, but normally take much less time.
What are the methods of shipment per location?
Continental United States
- USPS Priority Mail
- USPS Express (2 day shipping)
Canada
- USPS First Class (5-10 day shipping)
- USPS Express (5 day shipping)
- Global Express Guaranteed (1-3 day shipping)
International
- USPS Global (1-3 week shipping)
- USPS First Class (5-10 day shipping)
- USPS Global Express (1-3 day shipping)
How will my order be shipped?
All orders are shipped in sturdy tubes and wrapped in protective paper to ensure the integrity and quality of your purchased artwork is maintained from shipment preparation until you have it in your possession.
Do you ship internationally?
Yes! International shipping times and rates will vary upon location and products ordered. Rates will be calculated and displayed during your ordering process. The easiest way to calculate your shipping is to add your items to your cart, then click the 'checkout' button. You'll be presented with your shipping options at that time. You will always see your shipping cost before you are asked to confirm any purchases.
*International customers are responsible for all Duties and V.A.T. in the event it is added upon receipt.
What happens if only a portion of my order is available for immediate shipment?
All orders are shipped when all products in the order are available. The only exception to this is when an oil reproduction is purchased in an order that also includes prints. In this instance, oil reproductions are sent out when completed (if not in stock) and separate from prints purchased in the same order. Oil reproductions usually take 3 to 5 weeks to ship in the event the product is not in stock.
How do I know when my order has shipped?
Once we process your order and ship it to you, you will receive an email notification stating the date your package was shipped. See above for shipping times.
How long will it take for my order to be shipped?
Orders will be processed and shipped within 48 hours from the time of ordering. We do not ship on Saturday or Sunday.
Can I ship to a P.O. Box?
We do NOT ship to P.O. Boxes.
Can I track my order?
If your order was shipped via a traceable method, you will receive a tracking number with "your order has been shipped" email.
Can I ship my purchase to someone other than myself?
Yes. When you are checking out, you are asked to enter information regarding billing address and shipping address respectively.
Returns
See Returns in Policies, Terms, and Conditions
Oil Painting Reproductions
Who creates my oil reproduction?
Our Oil Painting reproductions are created by professional artists with years of experience in the arena of oil reproduction. We stand by our reproduction artists and always stand by the quality of the work they produce. This unique approach to reproduction art is something The Untapped Source is excited and pleased to bring our customers!
How is my painting created?
Oil Painting reproductions from The Untapped Source are done entirely by hand using traditional oil techniques. Reproduction artists start with a basic sketch as a guideline. From there, basic shapes are formed in color. Next, the color and shading techniques that have been used for centuries by great oil painters are applied. The result is a work that The Untapped Source and the customer can be most proud of! Again, all of our oil work is done completely by hand making each reproduction unique and true to the original work.
Why purchase an oil painting reproduction from The Untapped Source?
Our oil painting reproductions are a service/product that makes The Untapped Source different from nearly every other art distributor on the planet. For the price of what many art sellers would sell a print on canvas, The Untapped Source provides the amazing look and quality of hand painted oil paintings on canvas. Through our exclusive oil reproduction contract, we are pleased and confident in saying that you will be absolutely amazed at the quality, precision, and look of our oil reproductions.
What Oil Painting Reproduction sizes do you offer?
Sizes for oil painting reproductions vary from piece to piece. Generally, sizes can be anywhere from 12"x18" all the up to 3'x4'. The specific prices and sizes per piece are specified in our shopping cart process. For specifics regarding pricing and sizing, please examine the piece you are interested in via our Gallery Sections.
How long do oil painting reproductions take to complete from the time of order if the product is not in stock?
Oil Painting Reproductions will be shipped within 3-5 weeks from the date of purchase. If the oil painting reproduction is readily available and in stock, we will ship it to you immediately upon purchase.
Prints
What print sizes do you offer?
In General, sizes for prints at The Untapped Source range from 12"x18" up to 2'x3'. These are of course general sizes and in some cases sizes may vary above and below these specified dimensions. For more precise info regarding prices and sizes and for a particular piece of work, please view the art individually.
Framing
Do you offer framing as a service?
At the moment, we do not offer framing as an in-house service. Visit here www.AmericanFrame.com for custom and ready made frames at great prices! We try to format artwork to standard frame sizes, but we will never compromise the integrity of a piece of art simply to make it fit a standard frame! When framing is not an option, try laminating your prints! It is a very cost effective and durable to way to keep dirt, sticky residue, fingerprints, and moisture away from your art.
Do canvas prints come stretched or mounted?
At this point, we do not mount or stretch canvas prints.
Common frame sizes
Below is a list of standard frame sizes which can usually be purchased at your local art supply or framing store:
10x15 Inch Print
11x14 Inch Print
12x18 Inch Print
16x20 Inch Print
16x24 Inch Print
18x24 Inch Print
20x20 Inch Print
20x24 Inch Print
20x30 Inch Print
24x36 Inch Print
If the artwork you are interested in at The Untapped Source is not available in one of these sizes, don't worry, you
can visit www.AmericanFrame.com to
purchase custom and/or ready made frames in the size of the artwork you wish to purchase.
Printing Questions
Print Quality
The Untapped Source uses only the finest printers, inks, and papers available to bring our customers unparalleled quality in the prints we provide. We use Epson Products in printing and are quite confident in the quality that they provide. Below are some of the features that our Epson Stylus Printing technology has to offer or for a more detailed view of our printing system you can click here
How do you know when technology will forever change the way you produce your vision? How often does a
technology come along that dramatically changes an industry? Introducing the all-new Epson Stylus® Pro 7800.
Inspired by Epson's past-generation of photographic printing technology, their latest 24-inch Epson Stylus Pro 7800 professional wide-format printer incorporates forward-thinking designs with a breakthrough new 8-color ink technology, resulting in a final print of uncompromising quality.
Epson UltraChrome K3 ink technology represents a defining moment in the history of ink jet printing. Based on their newest-generation of pigment ink, Epson UltraChrome K3 ink incorporates eight new color pigments, including a new three-level black technology, dramatically raising the bar for professional color and black and white prints.
Imagine producing archival prints with amazing color fidelity, gloss-level, and scratch resistance, while providing consistently stable colors that significantly outperform lesser ink technologies. Imagine producing professional neutral and toned black and white prints with higher density levels and virtually no metamerism or bronzing.
Epson's latest 1-inch wide print head produces almost twice the print performance of their previous model line. While an astonishing resolution of 2880 x 1440 dpi delivers a level of image quality that even exceeds Epson's previous best.
Capable of handling virtually any media type, in roll or cut sheet, up to 24-inch wide, Epson once again sets the standard for professional media use. Whether producing sellable color or black and white photography, fine art reproduction, or producing color accurate proofs for client approvals, never before have creative professionals had such a powerful tool allowing them to produce their vision without compromise.
Epson's latest wide-format printers represent a level of technology unprecedented in Epson's history. Combining the extreme precision of a Stylus Pro print engine, along with the extraordinary performance of Epson UltraChrome K3 Ink technology, Epson has once again redefined the future of wide-format printing.
What is the difference between the paper types you offer?
Enhanced Matte Paper
This flat matte surface paper is an ideal choice for printing without gloss. The bright white paper yields
highly saturated images, while maintaining excellent highlight and shadow detail. This optimized paper is an ideal
choice and a remarkable medium for nearly any image transfer.
Luster Paper
A perfect balance of Matte and Glossy paper, Epson Premium Luster Paper produces vivid images with the highest
color gamut available. This Luster Paper delivers highly saturated prints by offering maximum ink coverage and a high
D-Max for true image reproduction. The high 10 mil thickness of this paper allows for a true photographic feel and high
level of durability.
Glossy
Epson Glossy Heavyweight Paper is a great media for those seeking long lasting prints with photographic
image quality and a high gloss finish. Like all of Epson's innovative media, this glossy paper has been
engineered to give the highest possible resolution and color saturation. A major feature of this paper
is the heavyweight base which adds extra durability.
Canvas
This Fine Art Canvas has a unique texture for a true artistic look and is the highest resolution Canvas
available for creating outstanding reproductions. Epson Premier Art Water Resistant Canvas is stretchable for
framing without sagging and combines incredible color reproduction, high gloss finish, and a water resistant
coating.
Textured
This egg shell colored paper has the look and touch of Old World handmade paper and was engineered
exclusively for Epson Stylus Printers to achieve the highest resolution and color saturation possible. The
textured surface of this paper gives a true artistic appearance with vivid color reproduction and rich black
tones for exceptional contrast.
Ultrasmooth
A true archival art sheet with an amazingly smooth finish, Epson's Ultrasmooth Fine Art Paper is 100%
cotton for long term durablility. Other features include optimization for use with Epson Ultrachome 3 inks
as well as outstanding D-Max for creating prints with exceptional contrast. An exceptional fine art paper.
Oil Reproductions
Oil reproductions are done completely by hand and come on canvas only. These reproductions are our most
technically difficult to create and may take up to 5 weeks to complete if not in stock. You will be made aware
during the checkout process if your oil reproduction order will ship immediately (in stock) or if one will need
to be created, in which case, it will arrive most commonly in 3 to 5 weeks.
How do I care for my artwork?
Caring for art prints/oil paintings is a very simple thing to do and just requires some common sense! All artwork sold by The Untapped Source is of such a high quality that, if maintained properly, should last for 50+ years! Below you will find some helpful pieces of information to aid you in maintaining your artwork purchased from The Untapped Source.
Always display artwork in a stable environment.
Extreme temperatures or humidity can cause canvas and frames to expand and contract.
If artwork is unprotected (no frame,
glass, or lamination applied), do not place it in direct sunlight, near heating or cooling vents, or by
sinks, showers, fireplaces, candles, or near cooking areas. Large amounts of sunlight can fade the vibrant
color of your artwork over time.
Try not to touch the surface of the artwork
as oils in your fingers can leave a residue on the work.
A large portion of damage to artwork occurs
during the handling and moving of a piece without care. Make sure to carry artwork by a frame if possible,
and always carry the work in such a way as to protect the front (toward your body).
Make sure to hang your artwork with secure,
strong, hardware.
Never leave a stretched Canvas piece of
artwork leaning against a sharp point or curve. No matter how small the point is or how long you leave it,
there is a very high chance you will dent the artwork, and damage the surface.
If you are transporting art, make sure to
transport it correctly. A simple, cost effective way to do this is to use two pieces of firm material (hard
cardboard will suffice), placing one piece on the front and back. From there, wrap the artwork in Styrofoam
or bubble wrap. This will protect the your artwork well. (Note, if the artwork is overly heavy, or a large size,
crating is the best option.)
Never use soap and water, household polishes
or cleaners with solvents on the surface of the artwork. They may attack and breakdown the paint surface.
If dusting is necessary it should be done very gently with a wide, soft brush.
Artists
Can I display and sell my artwork at The Untapped Source?
Yes. Please just send an email with a link to where we can view your work, or attach files for us to few. We will examine your work and make a decision as to whether The Untapped Source is the right place for you to display and sell reproductions of your work. Visit the Prospective Artist page for more information.
Miscellaneous
Do you offer original art?
In certain instances, The Untapped Source may advertise the sale of original art pieces from our artists.
Linking To Us
Banner Image
If you would like to add a link to the Untapped Source on your website, please feel free to use the banner image provided below. You may use the below code to quickly and easily add it to any of your web pages.
<a href="http://www.theuntappedsource.com" target="_blank">
<img src="http://www.theuntappedsource.com/link/468x60.jpg"
alt="The Untapped Source" /></a>
Other Banner Sizes
We also have several other sizes to help best fit the area of the site that you would like to place the link. Simply replace the image name '468x60.jpg' in the link code with the image name below that you would like to use.
 125x50.jpg |
 125x125.jpg |
 205x85.jpg |
 173x230.jpg |
 250x230.jpg |
 500x250.jpg |
